FAQ

A WORD FROM MANAGEMENT

Customer Satisfaction Is Our Priority

At BNT Impact Windows and Doors, we realize that replacing your windows and doors is one of the most significant investments that you will make to your home. For this reason, our window and door specialist will do everything possible to give you the information that you need to make the best decision for your home in a relaxed and comfortable environment. This all begins with the first phone call, where a team member of our friendly leads team will assist in setting an appointment that will accommodate your schedule. A Sales Executive is selected based on your neighborhood, giving him a working knowledge of your house style, association requirements, and zip codes. BNT Impact Windows and Doors carries PGT, CGI, and WinDoor products that no single product will work in every situation. We will spend the time needed to understand your concerns and help you select the product that best meets your needs. Once a decision has been made, your Window and Door Specialist and our team will remain active through the completion of your project. This will ensure that your expectations are met from the beginning to the end. Any kudos or concerns, please contact me directly by phone at 954-880-1147. You may also email me at [email protected]

John DeMarco

Sales Director, BNT Impact WIndows And Doors

As the Customer Service Manager here at BNT Impact Windows and Doors, I oversee our Installation, Service and Inspection Departments, as well as our Warehouses. I have over 30 years experience in Windows and Doors and I can assure you that our team, goes above and beyond, so much so, I have named us the “Solutions” department, because there is no concern, no task too small, situation too big or challenge, that we will not take on and take care of.

At BNT Impact Windows and Doors, we stand behind our work. It is superior customer service, that makes us stand out from the rest! Our Installers are held to a higher standard than most. Our Service Technicians, will not finish their day until they are sure that the customer is happy and secured in their home. We have an incredible team of wonderful individuals who go out of their way each and every.

Maureen Ramos

[email protected]

Customer Service Manager, BNT Impact WIndows And Doors

POPULAR QUESTIONS

What We can Do

Do you offer payment options?

We offer check, cash and most major credit cards for your convenience. Financing is also an option through BNT Impact Window and Doors.

How do I check up on BNT Impact WIndows And Doors?

Try the Better Business Bureau for starters. With more than 1300 installations per year and we have maintained an A+ Rating.  Also, we have excellent marks & reviews on Angie’s List, Houzz, Yelp and various social media sites. Ask the window and door specialist for links to their sites respectively. 

Does BNT Impact Windows and Doors have a showroom where I can see the product?

Yes, visit our showroom, preferably by appointment at 590 SW 9 Terrace Unit 1, Pompano Beach, Florida

Do you have Liability & Worker Comp Insurance?

Yes, we carry full General Liability and Worker Compensation Insurance.

Do you offer No obligation free estimate?

Yes, we have a qualified door and window specialist who will assess your project carefully and offer options that fit your style and budget.

How long do I have to wait for my new windows/door?

Somewhere between 6 to 8 weeks. It will depend on the time of year and the
product purchased. The sales consultant can best answer this while in the
home for the estimate.

Will BNT Impact Windows and Doors stain or paint my (any and/or entry) doors after install?

No, BNT rather has a professional painter we recommend for stain or paint of our doors. Please ask your rep for details. Links, photos, and samples available upon request. 

Is vinyl or aluminum the best option for me?

Both materials may be able to fulfill your needs.  The PROs and CONs will be explained by your consultant who will make
the best recommendation based upon your needs, budget & taste.

DON'T FOR GET TO ... ... ONLINE!

Service/maintenance FAQ

Q: Who do I call if there is a service issue?
A: BNT Impact Windows and Doors has a full installation and service team with 15 trucks in the field. Just call or click and talk to a door and window professional immediately. If a house call is needed, we will schedule a convenient time with one of our service professionals.  

Q: How should I clean my door and/or windows when they get dirty?
A: Consult your owner’s manual for specific manufacturer’s instructions. Mild soap and water usually work well for exteriors. 

Installation FAQ

Q: Does BNT Impact Window and Doors protect my floors & belongings?
A: Our factory authorized installers will use drop cloths, zip walls & runners to protect the floors. Customers may want to cover furniture with bed sheets for dust protection.


Q: Does the customer need to provide a dumpster?
A: No, BNT Impact Windows and Doors will remove the old product from the property and all job-related debris. We even shop vacuum & sweep.  Please keep in mind you might have to hire a professional cleaning crew.



Q: Do I need to pull permits?
A:  BNT Impact Windows and Doors will pull permits and BNT Impact Windows and Doors is licensed, bonded & insured.


Q: Will my window treatments work as is?
A: The BNT Impact Windows and Doors sales consultant will be able to answer that best when they are in the home. Each application is different.


Q: What will happen to my shutters on the outside of my house?
A:  The BNT Impact Windows and Doors sales consultant will be able to answer that best when they are in the home. Each application is different.


Q: Will my home be a mess during installation?
A: Not really! Our installers will use your driveway or garage for all saw work. We will even sweep the driveway upon completion. Dust is kept to a minimum on the inside of your home.

Q: Do I need to take off work for installation?
A:  An entire house of windows can take from 2-4 days on average or more for over 15 windows. BNT Impact Windows and Doors attempts to make the installation process easy.

 

Q: Does BNT Windows & Door deliver the windows to me before install?
A: BNT stores all products in our warehouse until the day of install. No need for you to take up valuable garage space.

Warranty FAQ

Q: Is there a manufacturer’s warranty?
A: Yes, each manufacturer offers its own product warranties. 

Q: What is the labor Warranty?
A: The Labor warranty is 2 years from date of installation.

Energy efficiency FAQ

Q: What is insulated glass?
A: Insulated glass consists of at least 2 layers of glass with argon gas in between.


Q: What does Low E mean?
A: Low E is a metallic coating on the inside glass surface to reflect or absorb the sun’s warmth and reduce damaging UV rays. Offers enhanced U factor and solar heat gain coefficient.

Q: What is Argon gas?
A: Argon is an odorless, colorless, non-toxic, inert gas that can be used instead of air between panes of glass to increase insulation and energy efficiency.


Q: What is Solar Heat Gain
A: This measure how well a product blocks heat from the sun. The lower the number the better.

Q: What is R-Value
A: This measures resistance to heat loss. Many people are familiar with R value because of its use in home insulation, but, for windows and doors, U factor and solar heat gain coefficient are more important measures.

Q: What is Energy Star?
A: Energy Star is a joint program of the U.S. Environmental Protection Agency and the U.S. Dept. of Energy helping us all save money and protect the environment through energy efficient products and practices.

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